Senior Manager, Business Unit Operations, MedTech Global Customer Solutions - US Region

About the role

Johnson & Johnson is recruiting for a Business Unit Operations Senior Manager for MedTech Americas: US Region. This role represents Deliver with the US Regional E2E Supply Chain Leaders and Commercial Leaders by bringing operational expertise and a full view of the Deliver strategy, operations, and customer priorities for MedTech. It also plays a critical role in partnering within the Global Deliver functions (Regional Deliver Operations, Regional and Global Deliver Excellence, Global Segment Deliver) to drive strategy execution at high levels of performance.

Responsibilities

• Accountable for Regional Deliver business performance and inputs across the E2E US Regional organization, including issue management, communication & customer escalations.
• Influences across functions to drive performance objectives.
• Identifies and implements cost improvements and value creation initiatives, partnering E2E across Supply Chain, Deliver and Commercial.
• Bridges the Voice of the Customer to Regional supply chain partners and leads/collaborates on Customer Experience improvements initiatives.
• Serves as the Deliver point of contact for key regional business unit operations processes, including Regional S&OP and S&OE, and New Product Introductions.
• Represents & Integrates into the Regional Business Unit / Financial Planning cycles (LRFP, BP).
• Serves as the Regional representative in global forums, ensuring global franchise priorities are aligned in the region.

Qualifications

• A bachelor’s degree
• Minimum of 8-10 years of experience in Supply Chain, with demonstrated impact in increasingly complex leadership roles, including roles requiring orchestration, stakeholder management and influence at varying organizational levels
• A minimum of 2 years’ experience in direct people leadership, developing and building diverse, high-performance teams with a strong sense of mission
• In-depth knowledge of E2E Supply Chain and ERP processes
• Experience leading against performance targets and strict timeline business results
• Ability to promote a vision and inspire change to transform teams, via strong engagement/influencing/communication
• Able to build strong partnerships internally and externally with customer focus
• Experience and success in leading projects & delivering business results
• Demonstrated business insight and customer centric perspective

Preferred Skills

• Certification in Lean or Six Sigma
• Project Management
• US MedTech experience