Senior Maintenance Technician

About the Role

Kalmar USA, Inc. has an opportunity for an experienced Senior Heavy Equipment Mechanic, Intermodal in Memphis, TN. This person will be responsible for troubleshooting, repairs and maintenance on Kalmar and third-party equipment, ensuring peak performance through inspections and routine upkeep. This person will be expected to provide exceptional customer service with detailed reports, provide technical advice, and make a real impact while maintaining a safe work environment.

Key Responsibilities

• Equipment Maintenance & Repair: Mechanical, Electrical, Hydraulic and Electronics diagnosis & repair of intermodal cargo handling equipment (Kalmar and other brands); regular preventative maintenance, as scheduled; evaluate and assist with warranty claims
• Customer Communication: Communicate with customers regarding the diagnosis and repair problems experienced in the field; conduct product training for the customer; maintain high level of customer satisfaction
• Documentation: Complete detailed documentation (reports of labor, work orders, warranty documentation, inspection reports and maintenance logs); ability to read and interpret trouble-shooting guides, technical drawings, blueprints, wiring diagrams, and hydraulic schematics
• Collaboration: Work with Product Engineering to develop solutions for operational problems in the field; communicate customer expectations, requirements and requests to the Sales, Product Engineering and Parts teams; mentor/train junior maintenance staff, when required

Qualifications

• Technical diploma/certificate preferred; high school diploma or GED required
• Must have valid driver's license
• Technical Expertise: Minimum 15 years' experience maintaining and/or repairing heavy industrial equipment with exposure to:
  • Electrical Systems (AD/DC circuits, motors, relays)
  • Hydraulics and Pneumatics
  • Mechanical Systems (Powertrain, boom/lift assemblies, bearings, brakes)
  • PLC Controlled Systems (preferred, not required)
• Preference will be given to Veterans and candidates with maintenance/repair experience on the following brands of heavy equipment: Kalmar, Taylor, MiJack and/or Remprex
• Must be comfortable working in the field and at elevated heights
• Customer Focus: Ability to deliver exceptional service and training through clear communication, detailed reporting, and a problem-solving mindset
• Safety Commitment: Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your team
• Proactive Attitude: A self-driven approach to tackling challenges and continuously improving your skills
• Team Player: Collaboration and effective communication with colleagues and clients to achieve shared goals

Compensation

• Base Salary: $28 - $36 per hour
• Eligible for Annual Bonus

Benefits

• Medical, dental and vision insurance effective day one
• Company paid short/long-term disability insurance & life insurance
• Generous time-off policy includes paid vacation days, personal/sick days and paid holidays