Senior M365 Engineer (hybrid)

Essential Functions

• Cloud Engineering (~70% client-facing & project delivery)
• Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments
• Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints
• Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups
• Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis
• Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers
• Document migration runbooks, cutover plans, and post-migration validation steps
• Communicate with end users and clients during cutovers, providing clear status updates and instructions
• Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations
• Lead post-migration tasks, including license assignment and policy application
• Handle complex long-term focused projects involving multiple disciplines and business units
• Standardize migration runbooks, cutover plans, and post-migration validations steps
• Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed
• Mentor Cloud Services Engineers and the NOC team
• Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership
• Consulting/Presales (~30%)
• Lead client-facing discovery sessions, scoping efforts, and technical architecture planning
• Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals
• Develop detailed Statements of Work, migrations plans, and project timelines
• Consult with clients on Microsoft licensing optimization

Qualifications

• Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience
• Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack
• Certifications: Preferred certifications include MD-102, MS-900, AZ-104, AZ-305
• Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles
• Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support

Environment Suitability

• Prior MSP or IT consulting experience strongly preferred
• Proven ability to manage multiple concurrent projects autonomously

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance