Senior M365 Engineer

Integrated IT Group is a comprehensive provider of managed, shared, and stand‑alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

About the role

This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include architecting and developing migration plans, creatively building technically sound solutions, performing engineering tasks for delivery of solutions and migrations, developing documentation for handoff to support, and serving as a point of escalation for Microsoft 365‑related efforts. As a large portion of this role is client‑facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi‑task effectively while leading multi‑thread project efforts and the aptitude to work both independently and collaboratively while generating a high‑quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required.

Responsibilities

• Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on‑prem and legacy environments.
• Design and maintain end‑to‑end modern endpoint management using Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints.
• Manage hybrid identities with Entra ID, including provisioning and conditional access baseline setups.
• Use migration tools such as BitTitan, AvePoint, and Azure Migrate; perform pre‑migration assessments including mailbox sizing, permissions audits, and DNS analysis.
• Monitor migration projects, troubleshoot errors, resolve escalation issues from cloud engineers, and document migration runbooks, cutover plans, and post‑migration validation steps.
• Communicate with end users and clients during cutovers, providing clear status updates and instructions; perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations.
• Lead post‑migration tasks, including license assignment and policy application; handle complex, long‑term projects involving multiple disciplines and business units.
• Standardize migration runbooks, cutover plans, and post‑migration validation steps; serve as the final internal escalation point for the NOC team, taking escalation calls from on‑call engineers outside of business hours as needed.
• Mentor Cloud Services Engineers and the NOC team; evaluate, understand, and recommend cloud partner level requirements and certifications to leadership.
• Lead client‑facing discovery sessions, scoping efforts, and technical architecture planning; design customized, cost‑effective Microsoft Cloud and hybrid solutions aligned with client business goals.
• Develop detailed Statements of Work, migration plans, and project timelines; consult with clients on Microsoft licensing optimization.

Qualifications

• Degree in Computer Science, Information Technology, or equivalent hands‑on MSP experience.
• 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack.
• Preferred certifications: MD‑102, MS‑900, AZ‑104, AZ‑305.

Technical Proficiencies

• Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles.

Soft Skills

• Superior communication and customer service skills required for client‑facing consultations and end‑user support.

Environment Suitability

Prior MSP or IT consulting experience is strongly preferred, with a proven ability to manage multiple concurrent projects autonomously.

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Professional development assistance
• Paid life insurance