Senior Luxury Travel Advisor
Marchay · New York, NY · 2 mo ago
HybridCustomer ServiceFull-time
Key Responsibilities
- Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service
- Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions
- Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences
- Cook up with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution
- Drive continuous improvement initiatives to enhance member experience and operational efficiency
- Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge
- Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements
- Manage multiple complex trips simultaneously with meticulous attention to detail
Requirements
- Minimum of 5 years of experience in luxury travel advisory
- Deep knowledge of luxury travel products, services, and suppliers globally
- Exceptional client relationship management skills and experience managing relationships in a personalized service environment
- Proficiency with CRM systems, booking platforms, and travel technology tools
- Experience handling ultra-high-net-worth travelers, VIP family travel, and bespoke multi-stop international itineraries
- Availability during Eastern Time business hours
- Availability for 9 weekend watches per year
- 1-2 years of leadership experience preferred
- Experience with Sabre GDS, Salesforce CRM, or similar travel-industry tools is a plus
Benefits
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Flexibility: Remote work environment with the ability to manage your schedule effectively