Senior Logistics Operator, Outbound Operations

About You And The Role

Zipline is seeking a Senior Logistics Operator to own outbound logistics operations from our main factory in South San Francisco. This role is responsible for ensuring reliable, high-quality distribution and fulfillment of finished goods and spare parts to commercial deployments and test operations. You will operate at the center of Zipline’s physical supply chain—owning daily outbound execution while also improving the systems, processes, and decisions that enable scale. You will be expected to handle ambiguity, anticipate downstream impacts, and drive outcomes end-to-end with minimal oversight.

You will own both execution and performance of outbound logistics, including:

• Own end-to-end outbound logistics operations, ensuring on-time, accurate, and reliable shipments
• Own and improve key outbound performance metrics, including on-time shipment, order accuracy, lead time, and cost
• Plan and prioritize daily shipment execution across competing demands (commercial, test, internal transfers)
• Anticipate constraints and proactively resolve risks across inventory, packaging, carrier capacity, and documentation
• Cook up and coordinate transportation modes (parcel, LTL, FTL, air, hand-carry) based on urgency, cost, and reliability
• Select and coordinate transportation modes (parcel, LTL, FTL, air freight) based on urgency, cost, and reliability
• Track shipments end-to-end, proactively managing exceptions and ensuring successful delivery outcomes
• Own shipping documentation and compliance requirements (packing lists, commercial invoices, export documentation where applicable)
• Identify root causes of performance gaps (delays, errors, inefficiencies) and implement durable solutions
• Maintain high standards for safety, quality, and operational excellence

Basic Qualifications

• 3–5+ years of experience in logistics, fulfillment, or supply chain operations
• Experience owning or coordinating outbound shipments and working with transportation providers
• Strong understanding of warehouse operations, inventory systems (WMS/ERP), and shipping workflows
• Demonstrated ability to operate independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills with attention to detail

Preferred Qualifications

• Experience in manufacturing or production environments
• Familiarity with domestic and/or international shipping and trade requirements
• Experience with multiple freight modes (parcel, LTL, FTL, air freight)
• Experience identifying root causes and implementing process improvements (Lean or similar methodologies)
• Experience working cross-functionally with planning, operations, and commercial teams

Key Skills And Competencies

• Ownership & Accountability: Takes responsibility for outcomes and performance metrics, not just execution
• Structured Problem Solving: Breaks down ambiguous problems and drives solutions using data and judgment
• Operational Excellence: Deep understanding of logistics operations and attention to detail
• Cross-Functional Influence: Builds strong partnerships and drives alignment across teams
• Bias for Action: Moves quickly while making thoughtful tradeoffs
• Customer Focus: Anticipates needs and ensures reliable delivery outcomes

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move materials as needed
• Comfortable working in a warehouse and factory environment
• Ability to operate forklift and material handling equipment