Senior Logistics Specialist

Key Responsibilities

• Serve as the primary day-to-day point of contact for our 3PL warehouse and carrier partners.
• Monitor 3PL performance against Key Performance Indicators (KPIs) including order accuracy, on-time shipping, and receiving turnaround.
• Troubleshoot and resolve daily warehouse discrepancies, inventory variances, and shipping delays.
• Ensure all international shipments comply with local and global customs regulations, trade laws, and export controls.
• Prepare, review, and audit essential export documentation (e.g., Commercial Invoices, Packing Lists, Certificates of Origin, Automated Export System/AES filings).
• Classify products accurately using Harmonized System (HS) codes and maintain updated compliance records.
• Spearhead logistics readiness and execution during high-volume quarter-end periods to maximize revenue recognition.
• Collaborate closely with Sales Operations, Finance, and 3PLs to prioritize critical shipments and meet tight cut-off deadlines.
• Provide real-time tracking updates and risk-mitigation strategies for high-value or time-sensitive quarter-end orders.
• Own the end-to-end logistics for our specialized "cart bundle" program (kitting, bundling, and multi-component configurations).
• Coordinate with inventory planning to ensure all individual components are available at the 3PL for bundling.
• Define and optimize the Bill of Materials (BOM) fulfillment workflow at the warehouse level to ensure bundles are assembled and shipped accurately.

Qualifications

• Baseline skills/experiences/attributes: 5–10 years of experience in logistics, supply chain operations, or international trade.
• Compliance savvy: Strong foundational knowledge of export compliance, incoterms (e.g., CIP, EXW, DDP), and international shipping documentation.
• 3PL familiarity: Direct experience working with 3PL warehouses and a solid understanding of warehouse management systems (WMS).
• Systems & tech: Proficiency with ERP systems (preferably NetSuite), Excel (VLOOKUPs, Pivot Tables), and logistics tracking platforms.
• Exceptional calm-under-pressure demeanor, especially during high-stakes quarter-end windows.
• Sharp analytical and problem-solving skills with an eagle eye for detail.
• Strong communication skills to effectively collaborate across internal teams (Finance, Sales, Product) and external vendors.