Senior Living Business Office Director

Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is seeking a team-focused Business Office Director with a deep commitment to customer service for Truewood by Merrill, New Bern in New Bern, North Carolina.

Benefits

• Highly competitive pay
• Comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance)
• Company-paid Employee Assistance Program (EAP)
• Paid time off – 7 holidays and 11 vacation days (full-time employees)
• Free daily meal every shift
• 401(k) with company match and immediate vesting
• Tuition reimbursement for career growth
• Company-paid short & long-term disability insurance (full-time employees)
• Pet insurance and team member discounts
• Advance Pay benefit – access wages before payday
• Stable, growing company with opportunities for advancement

Responsibilities

Bookkeeping and Accounting

• Manages the community accounting process per policies, with support from the Seattle accounting department
• Ensures adherence to all financial policies and procedures
• Performs month-end close tasks
• Provides support to community department heads to ensure purchases are coded properly and purchasing policies are followed
• Ensures invoices and payables are entered in a timely manner with proper coding and approvals
• Monitors Accounts Payable (A/P) and Visa Works to ensure cardholders code purchases correctly and invoices are paid on time
• Identifies, resolves, and/or escalates A/P and other accounting issues
• Sets up and manages resident account and billing information per company policies
• Assists the General Manager (GM) with deliverables related to resident accounting
• Assists the GM in managing and collecting resident receivables on time
• Processes and records all resident payments in the accounting system

Payroll & Human Resources

• Supports the GM and department heads throughout the recruiting and hiring process
• Manages the onboarding of new team members
• Ensures training of all new hires is complete and documented
• Assists team members in updating information in UltiPro, including processing all change requests
• Assists GM and department heads in maintaining and tracking team member training and expiration dates
• Ensures accurate and timely payroll processing in accordance with state and federal wage and hour laws and company policies
• Processes leave of absence requests
• Supports the GM and department heads to resolve issues related to overtime, vacation, sick leave, and leaves of absence
• Serves as a liaison to the Seattle office for worker’s compensation, health insurance benefits, and all other benefits and programs, including managing the open enrollment process

Operations Support Duties

• Assists the GM and department heads in creating and running key reports at month end and as needed
• Manages the Monthly Rental Increase process
• Assists the GM in responding to ad hoc requests for information from regulators, vendors, service providers, and regional/Seattle office staff
• Acts as the on-site liaison for the IT Department to assist in scheduling work, communicating with staff, and coordinating rollouts
• Assists Seattle office staff on process improvement efforts
• Assists the GM with staff and committee meetings as needed

Requirements

• 2 years of college required; associate degree with emphasis in Accounting or Business preferred, plus a minimum of 4 years of experience in an office manager or similar role, including at least 4 years of bookkeeping/accounting experience (accounts receivable, accounts payable, revenue, payroll functions, and understanding of accounting concepts)
• OR 6 years of office management and bookkeeping/accounting experience (in lieu of college experience)
• Knowledge of general human resource practices
• Experience in the senior living industry is a plus

Physical Requirements

• Regular use of a computer
• Occasional lifting (up to 20 lbs), bending, or reaching
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.