Business Office Director (Senior Living)

About the role

As the Business Office Director, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Position Highlights

• Status: FULL TIME
• Schedule: Flexible leadership schedule with MOD coverage, on-call responsibilities, and operational flexibility required based on community needs, including occasional evenings, weekends, and emergency support as needed.
• Location: [CITY, STATE]
• Rate of Pay: $52,000 - $58,000
• Travel: 0%

What You’ll Do

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Qualifications

• Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred
• Associate’s degree in Accounting with two to three years of related experience considered
• Experience in business office management, payroll, or human resources encouraged
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Able to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members