Business Office Director (Senior Living)
About the role
As Business Office Director, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Responsibilities
- Oversight of business office operations, including billing, collections, accounts payable, payroll, and resident accounts
- Preparation, reconciliation, and maintenance of accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
- Collaboration with department leaders to assign and track departmental expenses and budgets; preparation of financial and management reports as needed
- Maintenance of resident, vendor, team member, and financial files in accordance with policies and compliance requirements
- Partnering with residents and families to resolve billing and collection matters professionally and accurately
- Human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
- Guidance of department leaders on employee relations, policy compliance, and performance management
- Overseeing employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
- Conducting exit interviews and preparing regular reports for community leadership
- Supervision, training, and coaching of concierge staff, ensuring accuracy, compliance, and timely completion of all processes
- Ensuring corporate policies and internal controls are consistently applied
- Performing other duties as assigned to support community operations
Qualifications
- Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred
- Associate’s degree in Accounting with two to three years of related experience considered
- Experience in business office management, payroll, or human resources encouraged
- Strong organizational and leadership skills with attention to detail and accuracy
- Proficiency in financial systems, human resources information systems, and Microsoft Office applications
- Excellent communication and interpersonal skills for working with residents, families, and team members
Benefits
- Competitive pay
- Medical, dental, vision, life, and disability insurance
- Paid time off and holidays
- A 401(k) with employer match
- Paid training and career growth opportunities
- Wellness-related benefits
- Employee Assistance Program (EAP)
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Regulatory Compliance & Background Screening
Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment.