Business Office Director (Senior Independent Living)

About the role

As the Business Office Director, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Position Highlights

• Status: Full Time
• Schedule: 40 hours per week; no on-call required
• Location: Fully on-site – Fort Myers, FL
• Compensation: $45,000–$50,000
• Bonus Eligibility: 10% Annual Performance Bonus

Why You'll Love This Community

Welcome to Discovery Village The Forum, where every day feels like a vacation! Senior living in Fort Myers, FL, combines resort-style amenities with compassionate support in a warm, welcoming environment. Residents enjoy award-winning lifestyle programs, chef-prepared dining, and an abundance of amenities, including poolside cabanas, Bailey’s Bar and Bistro, and Silver Cinema.

What You’ll Do

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Qualifications

• Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred
• Associate’s degree in Accounting with two to three years of related experience considered
• Experience in business office management, payroll, or human resources strongly required
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Able to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members