Business Office Director (Senior Living)

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we serve residents and families with more than 15,000 units nationwide.

About the role

As the Business Office Director, you’ll oversee the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.

Location: 1101 Plantation Island Drive South, St. Augustine, FL 32080
Travel: 10%-20%

Responsibilities

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Requirements

• Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred
• Associate’s degree in Accounting with two to three years of related experience considered
• Experience in business office management, payroll, or human resources encouraged
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members

Benefits

• Competitive pay ($60k-$65k annually + 10% annual bonus)
• Medical, dental, vision, life, and disability insurance
• Paid time off and holidays
• 401(k) with employer match
• Paid training and career growth opportunities
• Wellness-related benefits
• Employee Assistance Program (EAP)

Schedule

Full-time, traditional leadership workweek with flexibility required based on business and operational needs. Includes Manager on Duty hours as well as on-call for emergency situations.

Why join us

Discovery Senior Living has earned Great Place to Work® certification for 2025-2027. Our culture is built on core values—Teamwork, Integrity, Performance, Accountability, Compassion, Hard Work, and Creativity—which foster innovation and success. We invest in learning and development to support professional growth and offer a meaningful, rewarding career.