Senior Leasing Professional - Axis

About the role

HNN Communities is seeking a Full-Time Senior Leasing Professional to join their dynamic team in Everett, WA. HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties throughout Washington State. They aim to provide outstanding housing, emphasize common sense in investment property management, and foster a positive work environment.

Responsibilities

• Assume leadership role of the leasing team, including the community's marketing plan and leasing activity.
• Successfully engage with prospective residents through the company's lead management software, email and phone calls, appointments, and follow-up communication.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Accomplish lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
• Initiate and complete routine file audits and inspections as assigned.
• Participate in the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Assist with the success of all resident events, community programing and local/non-profit programs.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Serve as a successful model for all leasing and Company policies, procedures, and best practices.
• Provide guidance and mentorship to others.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Requirements

• Minimum 2 years of previous multifamily leasing experience required.
• Prioritize NALP or other relevant professional certifications.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Qualifications

• Experience in multifamily leasing.
• Ability to provide exceptional customer service.
• Proficiency in MS Office Suite.
• Strong communication skills.
• High school diploma or equivalent.
• Legal eligibility to work in the United States.