Senior Leasing Professional - Axis

About the role

The Senior Leasing Professional will lead the leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals. This role involves training and mentoring peers, and combining sales, customer service, and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.

Responsibilities

• Assume leadership role of the leasing team, including the community's marketing plan and leasing activity.
• Successfully engage with prospective residents through the company's lead management software, email and phone calls, appointments, and follow-up communication.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing. Initiate and complete routine file audits and inspections as assigned.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Act as a key contributor in administering the marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Serve as a successful model for all leasing and Company policies, procedures, and best practices. Provide guidance and mentorship to others.
• Stay informed about current market and competitor conditions that may impact the community's occupancy and sales results.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Requirements

• Minimum 2 years of previous multifamily leasing experience required.
• Prefer NALP or other relevant professional certifications.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.