Senior Learning & Event Technology Specialist, Technology Experience & Community

Boston University Information Services & Technology (IS&T), Learning & Event Technology Services (LETS) group, seeks a Senior Learning & Event Technology Specialist to provide best-in-class live event, classroom, and livestream support.

About the role

This onsite position supports live, hybrid, and virtual events across all Boston University campuses, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery. The role involves advanced AV support for classrooms and event spaces, advising management on emerging technologies, and serving as a Subject Matter Expert or Technical Lead on service or project teams. Occasional evening, weekend, and holiday hours may be required.

Responsibilities

• Provide hands-on support for live, hybrid, and virtual events, including full event productions, sound reinforcement, and client consultation.
• Deliver advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences.
• Advise management on emerging technologies and test and verify new solutions.
• Serve on multiple service or project teams as a Subject Matter Expert or Technical Lead.
• Interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community.
• Ensure ADA/Section 508 accessibility compliance for live events and classrooms.

Requirements

• 5+ years of progressively responsible experience with AV and live event technology in a client support role.
• Bachelor’s degree required or master’s preferred, or equivalent applicable experience.
• Valid driver’s license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• Ability to be on call during off hours.

Skills

• Expert-level live event setup, operation, and teardown, including full event productions, sound reinforcement, and client consultation.
• Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large-scale environment with breakout spaces.
• Enterprise collaboration with IT, Facilities, internal partners (e.g., Academic Affairs), and external partners.
• Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training.
• Livestreaming and encoding: OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery.
• Hybrid and virtual event architecture, design, and execution.
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion).
• Working knowledge of digital signage solutions (e.g., Appspace).
• Experience with ticketing systems (e.g., ServiceNow).
• Demonstrated interest in leveraging AI tools, emerging technologies, and automation to improve AV workflows and operational effectiveness.
• Convention center or large-venue live production expertise.

Benefits

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling.
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness.
• Pet Insurance.

Pay

Expected hiring range: $90,000 – $100,000. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training, and internal pay comparison.

Schedule

Full-time, regular position. Occasional evening, weekend, and holiday hours may be required.