Senior Technology Training Specialist

Scope of Work

Responsible for the following:

• Plan, develop, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.

Skills, Experience, & Capabilities

Following preferred skills, experience, and capabilities:

Experience with:

• Developing and delivering in-person instructor-led training for commercially available and proprietary software.
• Delivering customer training programs using adult learning principles to individuals and groups of users.
• Using technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
• Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.

Ability to:

• Use methodologies to plan, track, and deliver high-quality technical training.
• Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.
• Organize and manage time effectively to handle concurrent training initiatives and deadlines.

Knowledge of:

• Customer service standards when interacting with internal and external Subject Matter Experts.
• Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
• Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Benefits

• Long-Term Stability: Join us on multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted: 24-Aug-2026