Senior IT Business Analyst (Systems Operations Center)

About the role

The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs.

Responsibilities

• Supports major enterprise applications and others as assigned.
• Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads needs assessment, software design, implementation, support, and reporting.
• Leads unit and integrated testing of the software to ensure that the design objectives are met.
• Identifies complex testing scenarios, develops test scripts, and validates testing results.
• Maintains high degree of understanding of departments’ business processes.
• Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
• Troubleshoots application issues, without assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Oversees system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors Application Analysts.
• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
• Reviews and approves end-user training materials and participates in training efforts.
• Guides other team members to ensure high documentation standards.
• Leads escal