Senior IT Operations Center Analyst

Responsibilities

• Work closely with the Service Desk Manager and NOC Lead.
• Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines.
• Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications, as well as providing a full range of testing, administration, and quality checks.
• Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms.
• Troubleshoots network, infrastructure, server, or application issues, identifies root cause, establishes return to service, evaluates/develops/documents mitigation strategies.
• Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures.
• Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary, confer with vendors and/or application analysts or assign to Network Technician for a site visit.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree or four additional years of related experience in lieu of a degree.
• 6 or more years’ experience in a technical capacity supporting a network or infrastructure or application configuration.
• Experience installing, maintaining, documenting and configuring complex network infrastructure.

Experience

• Experience with Solarwinds NMS, WAN, and remote office network communication infrastructure.
• In-depth network troubleshooting experience, specifically: pulling captures and Wireshark analysis.
• Windows Server 2012/2016.
• Virtualization experience (Citrix, VMware).
• Prior experience as team lead.
• CCNA, MCSE, ITIL, or CompTIA Network certifications.

Pay Range

$67,724.80-$111,716.80

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

Sun through Thurs 11pm-7:30am

Work Shift

Night

Daily Hours

8 hours

Driving Required

No