Senior IT Associate-Operations Manager-Clinical Systems (Contingent)

Job Responsibilities

• Oversee operations and maintenance (O&M) of clinical technology systems, including system administration, configuration management, and lifecycle management.
• Monitor system performance, availability, and reliability; identify and resolve unanticipated issues; and report on system performance metrics and service levels.
• Lead incident management, problem management, and root cause analysis efforts to ensure timely resolution and continuous improvement.
• Apply troubleshooting techniques across server, application, and network layers to diagnose and resolve complex technical issues.
• Implement and enforce security standards and best practices, including authentication and authorization mechanisms, in alignment with federal and organizational requirements.
• Collaborate with development, QA, and program teams to support system releases, upgrades, and enhancements.
• Develop and maintain operational documentation, including runbooks, standard operating procedures (SOPs), and performance dashboards.
• Support capacity planning, system scaling, and infrastructure optimization activities.
• Engage stakeholders and provide regular reporting on system health, risks, and operational performance.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 8 years of experience supporting operations of enterprise or clinical technology systems.
• Experience with system administration, configuration management, and system lifecycle management.
• Experience monitoring systems and reporting on performance metrics (e.g., uptime, latency, incident response).
• Experience troubleshooting across servers, applications, and network technologies.
• Familiarity with security standards and best practices, including authentication and authorization mechanisms.

Preferred Qualifications

• Experience supporting NIH, HHS, or other federal health agencies.
• Familiarity with cloud environments (e.g., AWS, Azure, or hybrid architectures) and monitoring tools (e.g., CloudWatch, Splunk, Datadog).
• Experience with IT service management frameworks such as ITIL (incident, problem, and change management).
• Knowledge of cybersecurity frameworks (e.g., NIST 800-53, FISMA Moderate environments).
• Experience supporting clinical or research systems (e.g., EDC, CTMS, or data platforms).
• Relevant certifications (e.g., ITIL Foundation, AWS Certified SysOps Administrator, Security+).
• Strong problem-solving and analytical skills in complex, multi-system environments.
• Strong communication skills, with the ability to convey technical issues to both technical and non-technical stakeholders.