(USA) Operations Manager

Position Summary

Initiates, directs, and participates in community outreach programs, ensuring compliance with company policies and procedures, and driving the financial performance of the facility.

What you'll do...

• Encourages and supports associates and managers in serving as good members of the community.
• Establishes and maintains relationships with key individuals or groups in the community.
• Represents the company to various external organizations and champions company-sponsored programs, events, and sustainability efforts.
• Holds hourly associates accountable, analyzes and interprets reports, implements and monitors asset protection and safety controls, and maintains quality assurance standards.
• Safeguards the workplace by overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
• Supervises and develops hourly associates in assigned areas by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, setting clear expectations, communicating expectations consistently and effectively, and promoting a belonging mindset in the workplace.
• Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.
• Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing and evaluating PL Profit Loss statements, controlling expenses, and participating in analyzing economic trends and community needs for budget forecasting.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and providing opportunities for all associates to thrive and perform.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Additional Compensation

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) (based on location).
• Complex Structure (based on external factors that create challenges).

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Pay Range

The annual salary range for this position is $65,000.00 - $100,000.00.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.