(USA) Operations Manager

Position Summary

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Establishes and maintains relationships with key individuals or groups in the community. Represents the company to various external organizations and champions company-sponsored programs, events, and sustainability efforts.

What you'll do...

• Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, and developing and implementing action plans to correct deficiencies.
• Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, actively listening to associates, assigning duties, evaluating performance, providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and providing feedback to ensure business goals are achieved.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.
• Affords assistance to the store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, reviewing and evaluating PL Profit Loss statements, assisting the management team in controlling expenses, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Supervises and develops opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, promoting a belonging mindset in the workplace, ensuring compliance with company policies and procedures, and supporting company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and attracting and retaining the best talent, empowering and developing talent, and recognizing others' contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the culture, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, using what you know to make a difference, creating a sense of belonging, eliminating waste, participating in local giving, and acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models to all plans, making decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Additional Compensation

• The annual salary range for this position is $65,000.00 - $100,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.