Operations Manager/Trainer (contingent 045)

Key Responsibilities

• Oversee system procurement, fielding, sustainment, and lifecycle management of BCC systems in support of operational requirements.
• Cook up close with Army units and government stakeholders to execute fielding events, training, troubleshooting, and post-deployment support.
• Manage logistics and operational support for personnel and systems deployed to CONUS and OCONUS locations.
• Support and execute Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and related integration activities.
• Manage system upgrades, enhancements, and technology refresh initiatives to ensure continued operational effectiveness.
• Conduct training on the use and operation of biometric collection systems, ensuring end-user proficiency and mission readiness.
• Develop, update, and maintain user guides, lesson plans, training curricula, and other instructional materials.
• Provide technical field support and serve as a liaison between engineers, contractors, military personnel, and government civilians.
• Ensure effective communication across all stakeholders to promote collaboration, resolve issues, and maintain high levels of customer satisfaction.
• Support troubleshooting efforts and assist in resolving technical and operational issues in deployed environments.

Required Qualifications

• Experience working with biometric technologies and identity management systems.
• Experience supporting DoW or other U.S. Government contracts, with strong understanding of Army acquisition and sustainment processes.
• Direct experience with Army Total Package Fielding (TPF), including NEF, NET, PI, and Technical Field Support.
• Strong written and verbal communication skills with the ability to engage effectively across technical and non-technical audiences.
• Experience coordinating fielding, training, and sustainment activities with military units and government stakeholders.
• Able to manage multiple priorities in dynamic operational environments.
• Adhere to the company’s AS9100 and QMS policies, procedures and guidelines.

Preferred Qualifications

• Experience supporting biometric collection systems (BCC) or similar mission-critical government systems.
• Familiarity with CONUS and OCONUS deployment support activities.
• Experience developing technical training materials and delivering structured instruction to end users.
• Strong understanding of system lifecycle management and operational sustainment practices.