Senior Institutional Services Automation Quality Control Analyst (Bonds, Cash, Trading)

Overview: The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support these objectives. The goals are to reduce operational issues and risks by standardizing processes, implementing best practices, and adding new governance and control functions. Long-term digital transformation aims to grow revenue through new and transformed digital-first trust and agency service products, shift from a product-centric to a client-centric operating model, move from market-specific to global solutions, and dramatically lower the cost to serve.

About the role

We are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Cash & Trading domain capabilities. You will design, develop, and execute automated test scripts supporting software products for the Bank’s Institutional Services (IS) customers. Reporting to the QA Manager, you will define and execute manual and automation testing for core capabilities such as the Trust Accounting Platform and its ecosystem, including daily client reporting, multi-format statement generation, and internal operational reporting. You will also share accountability for production support, partnering with technology and operations teams to perform post-production validation and ensure ongoing stability and reliability.

Responsibilities

• Develop, maintain, and execute manual and automated test scripts for web, API, and/or mobile applications using appropriate tools and frameworks.
• Collaborate with Development teams to understand system architecture and implementation.
• Engage in regular sprint planning and backlog grooming sessions with the Product Owner team to understand product requirements and acceptance criteria, translating them into comprehensive test automation scripts that ensure coverage of both functional and non-functional requirements.
• Integrate automated tests into CI/CD pipelines using the appropriate tools to ensure seamless and efficient test execution throughout the development life cycle.
• Report defects clearly, verify fixes, and contribute to continuous improvement of the quality assurance process.
• Complete root cause analysis of test failures and assist with debugging issues alongside the development team.
• Ensure sufficient test data set-up and environment readiness for automation runs.
• Maintain automation documentation and publish automation test execution status reports with traceability of test coverage at the feature level, communicating it to stakeholders.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field and a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing.
• In lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing.
• Strong programming skills in one or more pertinent languages.
• Sound understanding of quality control methodologies, tools, and processes.
• Sound knowledge of agile development methodologies and Development Operations practices.
• Familiarity with pertinent defect tracking systems.
• Strong problem-solving skills.
• Strong verbal and written communication skills.
• Strong organizational skills.

Qualifications

• Minimum of 7 years’ software quality assurance and control experience.
• Experience in testing cloud-based applications and APIs.
• Strong domain expertise in Cash & Trading domain such as Trust Accounting Platform and its ecosystem, including daily client reporting, multi-format statement generation, and internal operational reporting.
• Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.
• Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred, with the ability to apply AI-driven approaches to improve QA efficiency and coverage.
• ISTQB (International Software Testing Qualifications Board) or similar QA certification.
• Experience with pertinent performance and load testing tools.
• Exposure to security testing practices and tools.

Pay

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.