Senior Institutional Services Automation Quality Control Analyst (Payments)

Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support growth objectives. The goals are to reduce operational issues and risks by standardizing processes, implementing best practices, and adding new governance and control functions. Long-term digital transformation aims to grow revenue through digital-first trust and agency service products, shift from a product-centric to a client-centric operating model, move from market-specific to global solutions, and lower the cost to serve.

About the role

We are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees capabilities. You will design, develop, and execute automated test scripts supporting software products for the Bank’s Institutional Services (IS) customers. Reporting to the QA Manager for Money Movement & Fees, you will define and execute manual and automation testing for core capabilities such as client receipts and disbursements, payment risk management, billing and invoicing, exception handling, and operational controls. You will also share accountability for production support, partnering with technology and operations teams to perform post-production validation and ensure stability and reliability.

Responsibilities

• Develop, maintain, and execute manual and automated test scripts for web, API, and/or mobile applications using appropriate tools and frameworks.
• Collaborate with Development teams to understand system architecture and implementation; engage in sprint planning and backlog grooming to translate product requirements and acceptance criteria into comprehensive test automation scripts covering functional and non-functional requirements.
• Integrate automated tests into CI/CD pipelines to ensure seamless and efficient test execution throughout the development lifecycle.
• Report defects clearly, verify fixes, and contribute to continuous improvement of the quality assurance process.
• Perform root cause analysis of test failures and assist with debugging alongside the development team.
• Ensure sufficient test data setup and environment readiness for automation runs.
• Maintain automation documentation and publish test execution status reports with traceability of test coverage at the feature level for stakeholders.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls; identify and escalate risk-related issues to management.
• Promote a culture of belonging and reflect the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by regulators.
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field and a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing; or, in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including at least 2 years in software quality assurance.
• Strong programming skills in one or more pertinent languages.
• Sound understanding of quality control methodologies, tools, and processes.
• Sound knowledge of agile development methodologies and DevOps practices.
• Familiarity with defect tracking systems.
• Strong problem-solving, verbal, and written communication skills.
• Strong organizational skills.

Qualifications

• Minimum of 7 years’ software quality assurance and control experience.
• Experience testing cloud-based applications and APIs.
• Strong domain expertise in Money Movement and Fees capabilities, including client receipts and disbursements, billing triggers, exception handling, and operational controls.
• Deep expertise in payment systems and payment processing concepts (e.g., payment submission and orchestration, authentication and authorization, clearing and settlement, idempotency, error detection, and exception management).
• Strong understanding of payment risk, controls, and fraud management, including preventative and detective controls, operational risk, resiliency, and auditability.
• Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.
• Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred.
• ISTQB or similar QA certification.
• Experience with performance and load testing tools.
• Exposure to security testing practices and tools.

Pay

The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.

Location: Wilmington, Delaware, United States of America