Senior Analyst, Automation

About the role

As the global leader in loading dock and door equipment, Rite-Hite designs and delivers solutions that keep customers safe, secure, and productive. This role supports and enhances enterprise integration and automation solutions across the organization, managing incidents, delivering enhancements, and participating in strategic projects requiring Workato expertise.

Responsibilities

• Develop, maintain, and support integrations and automations using the Workato platform
• Manage and resolve incidents, defects, and support requests assigned through the integration support queue
• Perform problem management activities, including identifying root causes, implementing permanent fixes, and driving system stabilization improvements
• Troubleshoot integration failures, performance issues, and data inconsistencies across connected systems
• Design and implement enhancements to existing recipes, integrations, and workflows
• Participate in project initiatives requiring Workato development and integration expertise
• Design scalable and efficient integration solutions optimized for Workato task consumption, performance, and long-term maintainability
• Build, configure, and maintain Workato recipes following established development standards and best practices
• Support API integrations and API management activities within Workato
• Develop and support integrations involving Reltio and connected enterprise applications
• Develop and support AI-driven automations and Workato Genies
• Promote recipes across environments and manage deployments using proper migration and governance practices
• Collaborate with business and technical teams to gather requirements and translate them into scalable integration solutions
• Ensure integrations are secure, scalable, maintainable, and aligned with enterprise standards
• Create and maintain technical documentation for integrations, recipes, APIs, support procedures, and root cause analyses

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of hands-on Workato development experience
• Strong experience building and supporting Workato recipes and integrations
• Experience designing integration solutions optimized for Workato task usage and platform efficiency
• Experience with API integrations and API management concepts within Workato
• Experience integrating or supporting Reltio solutions
• Experience supporting production incidents, conducting root cause analysis, and implementing permanent corrective actions
• Strong problem-solving, analytical, and debugging skills
• Experience with recipe promotion, deployment processes, and Workato best practices
• Familiarity with AI capabilities within Workato, including Genies or AI-powered automation solutions
• Experience integrating enterprise systems such as Salesforce, JD Edwards (ERP), Workday, Reltio, or similar platforms
• Strong communication and collaboration skills

Preferred Qualifications

• Experience working in Agile environments
• Experience with manufacturing, sales, and service business processes
• Familiarity with data transformation and middleware integration patterns
• Workato certifications

Skills

• Strong technical troubleshooting and root cause analysis
• Ability to design efficient, scalable integration architectures
• Ability to manage multiple priorities and support activities simultaneously
• Attention to detail and commitment to integration quality
• Strong collaboration across business and technical teams
• Ownership mindset and proactive problem-solving approach

Benefits

• Comprehensive medical, dental, and vision coverage, plus life and disability insurance
• Robust well-being program with an opportunity to receive an extra day off
• Strong retirement savings program with 401(k), company match, and profit sharing
• Paid holidays, vacation time, and personal/sick days each year