Senior Installation Specialist

About the role

As a Senior Installation Specialist, you’ll bring our technology to life: leading installations, solving complex challenges, and delivering exceptional customer experiences from day one.

Responsibilities

• Own onboarding and installation projects from pre-installation through go-live
• Configure and deploy Embed hardware, software, EMV, and third-party integrations
• Provide expert guidance on network setup, cabling, and infrastructure
• Troubleshoot complex issues remotely and onsite
• Act as the escalation point for high-impact customer incidents
• Deliver timely, reliable, and customer-focused solutions
• Build strong relationships and serve as a trusted advisor
• Communicate clearly and proactively throughout every project
• Ensure systems meet performance standards and readiness criteria
• Identify opportunities to streamline and improve installation processes
• Contribute to documentation, knowledge base content, and best practices
• Use data to improve execution and customer outcomes
• Coach Installation Specialists through complex technical challenges
• Assist with training and team development
• Lead by example in quality, accountability, and collaboration

Requirements

• 4+ years in installation, technical support, or field services
• Strong troubleshooting and problem-solving experience
• Technical expertise in:
  • Windows OS, networking (TCP/IP)
  • SQL/database environments
  • Hardware/software deployment
• Ability to explain technical concepts to non-technical users

Skills

• Customer-first mindset
• Strong communication and relationship-building skills
• Calm and effective in high-pressure situations
• Detail-oriented and highly organized
• Passion for learning and evolving technology

Nice to Have

• Experience in Family Entertainment Centers (FEC)
• Microsoft or networking certifications
• Gaming or reader installation experience

Benefits

• Comprehensive Medical Coverage – PPO plans with flexible options
• Dental & Vision Insurance – Company-paid for employees
• Company-Paid Protection – Life, Short-Term & Long-Term Disability
• Supplemental Coverage – Accident, Critical Illness, and Hospital plans
• 401(k) with Company Match – 100% of first 3%, 50% of next 2%
• Paid Time Off – Vacation, sick time, holidays, and your birthday
• Workplace Perks – Free parking + fitness center access (Dallas office)
• Professional Development – Ongoing learning and career growth opportunities

Additional Details

• Travel required (including onsite customer visits)
• Occasional after-hours coordination across time zones
• Field work may involve physical activity