Senior Installation Specialist

Fuelling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected. We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere. We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us. What You’ll Do As a Senior Installation Specialist, you’ll bring our technology to life: leading installations, solving complex challenges, and delivering exceptional customer experiences from day one. Lead Customer ImplementationsOwn onboarding and installation projects from pre-installation through go-liveConfigure and deploy Embed hardware, software, EMV, and third-party integrationsProvide expert guidance on network setup, cabling, and infrastructureBe the Technical ExpertTroubleshoot complex issues remotely and onsiteAct as the escalation point for high-impact customer incidentsDeliver timely, reliable, and customer-focused solutionsElevate the Customer ExperienceBuild strong relationships and serve as a trusted advisorCommunicate clearly and proactively throughout every projectEnsure systems meet performance standards and readiness criteriaDrive Continuous ImprovementIdentify opportunities to streamline and improve installation processesContribute to documentation, knowledge base content, and best practicesUse data to improve execution and customer outcomesSupport & Mentor the TeamCoach Installation Specialists through complex technical challengesAssist with training and team developmentLead by example in quality, accountability, and collaboration Experience & Skills Needed4+ years in installation, technical support, or field servicesStrong troubleshooting and problem-solving experienceTechnical expertise in:Windows OS, networking (TCP/IP)SQL/database environmentsHardware/software deploymentAbility to explain technical concepts to non-technical users What Will Set You ApartCustomer-first mindsetStrong communication and relationship-building skillsCalm and effective in high-pressure situationsDetail-oriented and highly organizedPassion for learning and evolving technology Nice to Have'sExperience in Family Entertainment Centers (FEC)Microsoft or networking certificationsGaming or reader installation experience Benefits & PerksComprehensive Medical Coverage – PPO plans with flexible optionsDental & Vision Insurance – Company-paid for employeesCompany-Paid Protection – Life, Short-Term & Long-Term DisabilitySupplemental Coverage – Accident, Critical Illness, and Hospital plans401(k) with Company Match – 100% of first 3%, 50% of next 2%Paid Time Off – Vacation, sick time, holidays, and your birthdayWorkplace Perks – Free parking + fitness center access (Dallas office)Professional Development – Ongoing learning and career growth opportunities Additional DetailsTravel required (including onsite customer visits)Occasional after-hours coordination across time zonesField work may involve physical activity