Senior Installation Technician

Job Overview

The Senior Installation Technician will be responsible for overseeing complex security system installations, providing expert technical support, and leading strategic initiatives to enhance our service delivery. This role combines technical expertise with leadership and client management.

Responsibilities

• Oversee and execute the installation, configuration, and maintenance of high‑end security systems or fire‑work.
• Provide expert‑level technical support and troubleshooting for complex security issues.
• Lead and mentor a team of technicians, offering guidance, training, and performance feedback.
• Collaborate with project managers and clients to ensure successful project execution and client satisfaction.
• Develop and implement best practices and procedures to improve installation efficiency and service quality.
• Conduct system audits and assessments, providing recommendations for system enhancements.
• Prepare and review detailed technical reports, installation plans, and project documentation.
• Own it: focus on excellence in every interaction with clients.
• Learn: absorb training and become an expert on our portfolio of solutions.
• Represent: act as the face of the company to our customers.
• Diversity: enjoy variety in each project and service call.
• Work as one team: partner closely with sales, management, and operations to best serve customers.
• Find a way: turn challenges into opportunities.
• Play to win.
• Perform other job‑related duties as assigned.

Qualifications

• High school diploma or equivalent; advanced technical degree or certifications preferred.
• 7+ years of experience in security system installation, with a strong focus on high‑complexity and high‑security environments.
• Demonstrated leadership skills and experience managing installation teams.
• In‑depth knowledge of security systems, network integration, and advanced troubleshooting.
• Excellent communication, project management, and client interaction skills.
• Valid driver’s license and clean driving record.
• Preferred: senior‑level certifications (e.g., CPP, CISSP) and extensive industry experience.
• Preferred: multiple access control certifications and/or a master’s license.
• Proven track record of managing large‑scale or high‑profile installations.

Physical Requirements

• Ability to safely work at heights on ladders and aerial lifts.
• Ability to lift and move up to 50 lb (occasionally up to 100 lb).
• Comfortable standing for long periods and performing overhead work for extended durations.
• Current, valid driver’s license in the state of employment and ability to meet company driving standards.

Pay

The base pay range for this role is $34.75‑$52.50 hourly. This position may have overtime available. Wage may vary based on location, skills, and experience. The role may also be eligible for a variable bonus in addition to the base wage.

Benefits

• Health coverage
• Paid holidays
• Variable bonus
• Other benefits