Senior Installation Manager

About Our Client

The organization operates in the health insurance industry, focusing on eliminating financial barriers to make care accessible through an employer-based plan featuring a single monthly premium with no copays or deductibles. It addresses the challenge of affordability and accessibility in healthcare by designing innovative plan structures supported by technology such as AI-powered services and a smart network tailored for today's workforce. Following significant recent funding and rapid scaling, the organization is investing in deeper member engagement and advanced service capabilities.

About the Opportunity

The SENIOR INSTALLATION MANAGER leads the operational execution of post-sale implementations for new and renewal business. This role is responsible for managing client setups and configuration within key platforms, ensuring data integrity, and overseeing the entire installation lifecycle. The position impacts the organization by optimizing processes and serving as the subject matter expert on installation workflows, facilitating smooth onboarding and alignment across teams.

Responsibilities

• Lead system management for group setup and workflow tracking in installation platforms.
• Drive automation improvements using AI agents.
• Verify setup accuracy and data integrity for client groups and contracts.
• Oversee contract documentation completion prior to installation handoff.
• Manage end-to-end implementation including discovery sessions and onboarding milestones.
• Collaborate with sales teams to ensure alignment between agreements and execution.
• Lead enrollment processes and serve as technical contact for platform issues.
• Coordinate with internal departments to resolve onboarding challenges without affecting member care.
• Build and maintain relationships with brokers, internal teams, and external representatives.
• Serve as SME for installation standard operating procedures.
• Identify and implement process improvements to enhance efficiency.

Requirements

• Minimum 5 years in health plan implementation, group onboarding, account management, or health plan sales.
• Experience leading operational workflows or client setup systems.
• Proficient with CRM/implementation platforms, enrollment platforms, Microsoft Office, Google Workspace, and HelpScout.
• Strong knowledge of commercial health plan benefit design and TPA network structures.
• Excellent communication and diplomacy skills for managing escalations.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Fluent in English; Spanish bilingualism is a plus.

Pay

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits

• Medical insurance with 100% employer-covered premiums for employees and partial coverage for dependents.
• Dental and vision coverage.
• $0 copays and deductibles after completing a baseline health visit.
• Preventive and primary care services included.
• Mental health support and care navigation.
• Chronic condition management programs.
• Family planning and maternity support.
• 24/7 telehealth access.
• Pharmacy benefits.
• Employer-provided life and disability insurance with supplemental options.
• Flexible spending accounts.