Senior Installation Field Engineer

About the role

This position involves overseeing a team of onsite technicians supporting the VA’s EHRM deployment and training project. The role combines strong technical skills with an emphasis on delivering high-quality customer service.

Responsibilities

• Oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project.
• Manage workload including setup of equipment at various training sites, verifying each computer has the most current VA computer image, ensuring computer availability for scheduled security scans and updates, Active Directory assignment for training use, configuring network connectivity in the training room, and installing computer peripherals at each training seat.
• Configure and manage baseband network connectivity, internet connectivity, and Wi-Fi hardware.
• Support hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution.
• Manage inventory and network connectivity at each training site ensuring connectivity during all training sessions.
• Provide support during installations and ongoing support for issue resolution, potentially including onsite support tasks.
• Operate with limited supervision.

Requirements

• 5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks.
• Experience in managing technical teams.
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution.
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution.
• Ability to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects.
• Excellent customer service skills.
• Strong critical thinking and error assessment capabilities.

Qualifications

• Public Trust Clearance.
• Experience with Microsoft Windows desktop deployments.
• Experience as IT helpdesk Tier 2.

Skills

• Technical management experience.
• Problem-solving skills.
• Hardware and software support.
• Customer service skills.

Benefits

• Full benefit package including paid PTO and sick leave, paid federal government holidays, 100% medical premium for employee, 100% dental and vision, 100% paid life, short and long-term disability insurance for employee, and 401K.