Senior Installation Field Engineer

About the role

This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and represents a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project.

Responsibilities

• Oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project.
• Manage workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat.
• Responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management.
• Responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution.
• Managing inventory and network connectivity at each training site ensuring connectivity during all training sessions.
• Support during installations and ongoing support for issue resolution, potential for onsite support tasks.
• Operating with limited supervision.

Requirements

• 5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
• Experience in managing technical teams
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Possession of excellent written and verbal communication skills
• Experience writing reports/deliverables
• Familiar with network technologies analyzing network traffic and determining network issues
• Able to travel up to 50% of the time and meet travel requirements
• Must have personal transportation available during work hours
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree
• Possession of strong critical thinking and error assessment capabilities
• Public Trust Clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 2

Qualifications

• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent
• 10 total years of experience or 18 total years of experience in lieu of a degree

Skills

• Strong critical thinking and error assessment capabilities

Benefits

• PTO
• Medical/Dental/Vision plan
• Life and AD&D insurance
• 401K Plan

Pay

TBD

Schedule

TBD

Benefits

• Paid Time Off
• Medical, Dental, Vision Insurance
• Life and AD&D Insurance
• 401(k) Plan