Senior Field Engineer
About Teleport
Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, IBM, and Elastic to secure infrastructure for an AI world.
What You'll Bring
- BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
- 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
- Linux administration skills.
- Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure.
- Certifications are a plus.
- A strong understanding of Kubernetes and prior hands-on experience.
- Certification with CKA or CKAD is a plus.
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
- Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
- Outstanding soft skills, excellent verbal and written communication skills.
- Project management experience and the ability to handle multiple clients simultaneously.
- Strong organizational skills.
What You'll Be Doing
- Design solution architecture for Teleport in a customer environment.
- Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
- As a point person for all technical issues, provide triage and troubleshooting, and escalate to engineering for high complexity cases.
- Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
- Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.
- Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
- Document the customer's business goals and challenges to align Teleport to provide the most value possible.
- Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
- Collaborate with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
- Support our broader Teleport customer base seeking new solutions and best practice recommendations.
Why Teleport
- You're joining a company where the problem is real, the team is small, and your work shows up directly in the product.
- We're not a big company, you won't get lost in a crowd.
- You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed.
- The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
- Remote-first and globally distributed, we're genuinely passionate about what we're building.
Benefits
- Extensive health coverage.
- Annual expense budget.
- Rest and recovery policies that maximize your ability to recharge.
- Investment in your future with retirement savings plans.
- Professional development opportunities.
Candidate Privacy Notice
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Career Path
Compensation Range: $173.7K - $235K