Senior Inside Sales Representative, USA

Job Summary/Basic Functions

The Senior Inside Sales Representative provides technical expertise to sales representatives, resellers and customers during the sales process; performs technical sales support at customer sites, or on a multiple-site basis; resolves technical product/service issues; assists customers during the sales process to maximize the benefits derived from the organization’s products and/or services; responsibilities are within the technical sales support function as a generalist or in a combination of disciplines.

Specific Duties / Essential Functions

• Technical Support
• Provide technical information and explanations to both internal/external customers
• Contributes to developing and improving current sales processes
• Utilize current business system to establish price and discounts by customer and provides immediate documented response to customer inquiries
• Customer Engagement
• Support the entire OEM sales team with selections and quotations as needed
• Support OEM House Accounts with quotations and grow these accounts with Armstrong products and services
• Answers customer telephone inquiries with professionalism and courteously

Preferred Qualifications/Education/Experience

• Associate degree with a technical focus; bachelor's degree in engineering preferred
• Strong oral and written communication skills with the ability to think clearly and logically, analyze quantitatively, problem solve and define technical requirements
• Highly analytical and understands how to visualize and present complex data
• Able to establish objectives, handle multiple tasks, prioritize work, and drive results
• Able to work both independently and part of a team; high-performance cultural fit with the US team
• Strong ability to multi-task
• Exceptional organizational skills
• Passion for continuous education and product training
• Demonstrates excellence in diction, enunciation and English grammar
• Business Applications Knowledge: ERP, Word, Excel, PowerPoint