Inside Sales Representative

About the role

We are looking for a Inside Sales Representative to join our Rexel, USA team in Elmira, NY!

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Aid outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
• Manage a defined customer base and establish and maintain customer relationships
• Close orders and resolve customer issues promptly using root-cause analysis
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
• Other duties as assigned

Qualifications

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED
• Knowledge, skills & abilities:
  • Ability to handle basic/intermediate issues and problems
  • Basic/intermediate product and application knowledge essential
  • Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
  • Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
  • Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
  • Highly self-motivated
  • Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
  • Ability to work overtime as needed

Additional Information

• Physical Demands: Sit - Constantly, Walk - Frequently, Stoop, kneel, crouch, or crawl - Occasionally, Climb or balance - Occasionally, Talk, hear, taste, smell - Occasionally, Handle or work with potentially dangerous equipment - Occasionally, Travel to offsite locations - Occasionally
• Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally, Handles or works with potentially dangerous equipment - Occasionally, Travels to offsite locations - Occasionally

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Pay

The pay range is $20.00 to $25.00, depending upon qualifications, experience and other considerations permitted by law.