Senior Implementation Manager

About the role

The Senior Implementation Manager leads the design, configuration, and delivery of the DebtBook Treasury Management System. This role involves working with various government and nonprofit finance teams to deliver implementation projects that empower customers to gain more control over their treasury and liquidity operations.

Responsibilities

• Manage an implementation book of active projects across the enterprise segment
• Ensure a seamless implementation experience by facilitating the transfer of customer data, provisioning the profile, and setup production functions
• Manage the full implementation lifecycle
• Identify and mitigate delivery risks and maintain ongoing project oversight
• Establish DebtBook best-practice business system design and mitigate as delivery risks
• Collaborate with internal DebtBook resources (Operations, Product, etc.) and coordinate with external integration partners like banks
• Proactively communicate with customers and stakeholders throughout the project
• Supply high-quality training to customers on product functionality to foster production adoption and high-rate of platform use
• Act as the voice of the customer internally at DebtBook
• Take ownership over the implementation process to drive efficiencies, and continuously improve the overall customer onboarding experience

Requirements

• 3+ years of relevant implementation experience
• Treasury or finance background required
• Strong communication skills to establish trust and credibility with members of the customer organization
• Self-motivated, with strong project management and organizational skills
• Strong desire to work with customers to demonstrate the value of the DebtBook application
• A passion for technology and how it can transform organizations
• Comfort in a fast moving startup environment with shifting business demands

Qualifications

• Self-motivated, with strong project management and organizational skills
• Strong desire to work with customers to demonstrate the value of the DebtBook application
• A passion for technology and how it can transform organizations
• Comfort in a fast moving startup environment with shifting business demands

Skills

• Strong communication skills
• Project management and organizational skills
• Knowledge of treasury and finance
• Ability to work with various government and nonprofit finance teams
• Experience with implementation projects
• Ability to establish DebtBook best-practice business system design

Benefits

• Competitive salaries plus equity (stock options)
• Comprehensive health, dental, and vision insurance
• Generous leave policies (including unlimited PTO)
• Professional development opportunities and tuition reimbursement
• Family and wellness perks

Pay

• Competitive salaries plus equity (stock options)

Schedule

• Full-time