Senior Implementation Manager

About the role

As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for customers across Fountain's growing suite of products.

As the primary point of contact post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, QA, setup, and customer education.

Responsibilities

• Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goals
• Carry out implementation projects end-to-end for small enterprise and mid-market customers, with a focus on speed to value
• Serve as a product expert, leveraging Fountain software in the most efficient ways to teach and support customers
• Complete virtual consultations and configuration walkthroughs; support customer rollouts and user training
• Perform standard data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS)
• Develop a working understanding of HR and recruiting workflows, including familiarity with ATS, HRIS, and payroll platforms
• Leverage AI tools to accelerate project documentation, generate status updates, summarize customer meetings, and manage workstream visibility across concurrent implementations

Requirements

• Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus.

Qualifications

• Solid understanding of the HR space, including hiring and workforce management concepts
• 4-6 years of experience in a similar role; e.g., implementation, project management, professional services, or consulting
• Experience with HR tech platforms such as an ATS, CRM, or HRIS
• Proven track record managing mid-market customer engagements end-to-end, with a focus on delivering value quickly and predictably
• Bachelor's degree or equivalent work experience
• Proficiency with Google Suite and ticketing systems (e.g. Intercom, Linear)
• Strong time management skills; able to manage multiple implementations simultaneously in a fast-paced environment
• Comfortable working with customers to research business processes, diagnose software issues, and translate requirements into configuration decisions
• Working knowledge of system integrations and ability to explain data flows clearly to non-technical stakeholders
• Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)

Skills

• Comfort using AI tools to improve workflow efficiency and output quality

Benefits

• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Remote Work
• Professional Development
• Parental Leave
• Vision Insurance

Pay

Salary Range: $120,000- $140,000K USD + bonus, depending on location and experience.

Schedule

Remote Work