Senior Implementation Manager

About the job

As a Senior Implementation and Engagement Manager, you will lead post-sale success and retention efforts for Ascertain’s most important partners. This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting who's ready to build a high-impact function from the ground up.

Responsibilities

• Serve as the primary client lead during implementation.
• Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders.
• Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption.
• Lead solution deployments: oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics: use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
• Collaborate with Commercial: upsell and cross-sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).

Requirements

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
• Previous startup experience preferred.
• Cardiology or oncology experience preferred.