Senior Implementation Manager

About the role

A practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end — from kickoff through go-live and hypercare — turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.

Responsibilities

• Own a portfolio of concurrent enterprise implementations from kickoff to go-live
• Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on schedule
• Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration
• Cook up and run go-live and hypercare until the practice is stable and confident
• Hand off cleanly to account management with documented workflows and success metrics
• Build the repeatable implementation playbooks and tooling we'll scale with

Requirements

• 5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company
• Track record running complex, multi-stakeholder implementations that involve technical integrations
• Strong project management discipline: plans, owners, dates, and the follow-through to hold them
• Comfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineers
• Excellent client-facing communication; calm and structured when a go-live gets bumpy

Nice to have

• Experience implementing software for healthcare providers, or working inside a practice
• Familiarity with EHR/PM systems (Epic, Oracle Health, athenahealth, NextGen)
• Experience building implementation playbooks from scratch

Benefits

• Top-tier health coverage: medical, dental & vision
• 401(k)
• Paid time off + holidays, and paid parental leave

Location

Full-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.

Note

The Transform9 team will only email you from a transform9.com email address.