Senior Implementation Manager

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.In 2022, we closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let’s elevate frontline work together. As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for customers across Fountain's growing suite of products. As the primary point of contact post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, QA, setup, and customer education. To be successful in this role, you should be organized and process-driven, communicate clearly with non-technical audiences, manage multiple projects simultaneously, and build strong relationships with customers and internal stakeholders. What You'll Be DoingPartner with sales to define project scope and ensure a seamless customer experience from post-sale through go-liveOwn customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goalsCarry out implementation projects end-to-end for small enterprise and mid-market customers, with a focus on speed to valueServe as a product expert, leveraging Fountain software in the most efficient ways to teach and support customersComplete virtual consultations and configuration walkthroughs; support customer rollouts and user trainingPerform standard data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS)Develop a working understanding of HR and recruiting workflows, including familiarity with ATS, HRIS, and payroll platformsLeverage AI tools to accelerate project documentation, generate status updates, summarize customer meetings, and manage workstream visibility across concurrent implementations How We Use AI on This TeamAt Fountain, we believe AI is a force multiplier for implementation teams. Implementation Managers are expected to actively use AI tools to work smarter, not just faster. Here is what that looks like in practice:Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracksProject documentation: Draft status reports, implementation plans, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributingCustomer communication: Use AI to draft initial versions of follow-up emails, kickoff agendas, and go-live checklists, keeping communication loops tight without sacrificing qualityTechnical problem-solving: Leverage AI to research configuration questions, draft setup documentation, and prepare for customer training sessionsKnowledge management: Use AI to help maintain and improve playbooks, ensuring implementation documentation stays current as Fountain's product suite evolves Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus. What You Should BringSolid understanding of the HR space, including hiring and workforce management concepts4-6 years of experience in a similar role; e.g., implementation, project management, professional services, or consultingExperience with HR tech platforms such as an ATS, CRM, or HRISProven track record managing mid-market customer engagements end-to-end, with a focus on delivering value quickly and predictablyBachelor's degree or equivalent work experienceProficiency with Google Suite and ticketing systems (e.g. Intercom, Linear)Strong time management skills; able to manage multiple implementations simultaneously in a fast-paced environmentComfortable working with customers to research business processes, diagnose software issues, and translate requirements into configuration decisionsWorking knowledge of system integrations and ability to explain data flows clearly to non-technical stakeholdersComfort using AI tools to improve workflow efficiency and output qualityAbility to travel onsite for customer kickoff meetings (typically 1-2 times per quarter) Nice to HavePMP, Agile, SHRM, PHR, or related certificationsFamiliarity with mid-market or enterprise HRIS platforms (e.g. Rippling, ADP, BambooHR, UKG, Workday)Workato, Zapier, or similar integration middleware experienceFamiliarity with project management tools such as AsanaHands-on experience with AI productivity tools (Claude, Gemini, Notion AI, or similar) Salary Range: $120,000- $140,000K base + bonus, depending on location and experience. Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose? Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country. Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. By submitting an application, you confirm that you have read our Privacy Policy and agree that we may process and retain your personal data for the purpose of recruitment in accordance with applicable data protection laws.