Senior Implementation Manager

Job Summary

The Sr. Implementation Manager leads the delivery of complex, cross-functional initiatives by creating structure, driving momentum, and ensuring outcomes are achieved with quality and consistency. Reporting to a Director, this role operates as a senior individual contributor who partners across functions to move work from concept to reality.

Responsibilities

• Lead end-to-end delivery of assigned initiatives with full ownership for timeline, scope, risk, and results.
• Translate initiative goals into clear milestones, deliverables, dependencies, and sequencing.
• Drive cross-functional accountability without direct authority.
• Anticipate and manage risks, changes, and decision points throughout execution.
• Maintain consistent delivery cadence, governance, and status communication.
• Facilitate alignment across stakeholders when priorities, scope, or timing conflict.
• Ensure solutions are implemented, adopted, and stabilized, not just delivered.
• Support change readiness through implementation planning, communications coordination, and manager enablement.
• Contribute to the continuous improvement of delivery standards and tools.
• Partner closely with the Director to calibrate priorities, capacity, and sequencing.

Qualifications

• Bachelor’s degree in Business, Operations, Technology, HR, or related field.
• 6–10 years of experience leading cross-functional initiative delivery.
• Experience operating as a senior individual contributor.
• Strong ability to influence without authority.
• Exceptional organization, prioritization, and communication skills.
• Comfort navigating shifting priorities and stakeholder complexity.
• Strong business judgment and decision-making capabilities.

Preferred Qualifications

• Knowledge of Lean, Six Sigma, or process improvement methodologies.
• Experience supporting transformation, system rollouts, operating model changes, or enterprise initiatives.
• Background in matrixed or multi-location environments.
• Exposure to People, Technology, Operations, or Enterprise Programs.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

Must be able to work remote or in an office setting.