Senior IAM Specialist

About the role

This position involves diagnosing and resolving Identity and Access Management (IAM) incidents, primarily using SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM).

Responsibilities

• Manage incident lifecycle proactively
• Create and update knowledge articles and SOPs
• Monitor IAM operations
• Escalate issues as needed
• Maintain professional client relationships to ensure efficient incident resolution

Requirements

• Minimum three years’ recent IAM experience, with at least one year in Incident Management within an ITIL-managed services environment
• A bachelor’s degree in IT or related field is required
• Cybersecurity or ITIL certifications are preferred
• Must be authorized to work in the U.S. without sponsorship
• Ability to work night and weekend shifts is required

Skills

• Strong understanding of IAM processes, controls, and systems such as SailPoint ISC and MIM
• Familiarity with tools like Okta, Ping Identity, CyberArk, and Microsoft Azure AD is advantageous
• Excellent communication skills and proficiency in MS Office are necessary
• Integrity, professionalism, and personal responsibility to uphold a respectful work environment