Senior IAM Specialist

About the role

Seeking a Senior Specialist, IAM, SailPoint to support identity and access management operations within a managed services environment. This role involves diagnosing and resolving IAM incidents related to SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM), managing the incident lifecycle, and creating documentation such as SOPs and scripts to ensure smooth operations.

Responsibilities

• Diagnose and resolve IAM incidents for SailPoint ISC and MIM
• Manage incident lifecycle, including prioritization and escalation
• Create and maintain client knowledge articles, SOPs, and scripts
• Monitor IAM operations and escalate issues as needed
• Maintain professional client relationships and ensure effective incident management
• Uphold a respectful and professional work environment

Qualifications

• Minimum three years' recent IAM experience, with at least one year in incident and problem management within an ITIL-managed services setting
• Bachelor’s degree in Information Technology or related field
• Cybersecurity certifications (e.g., CISSP) preferred

Skills

• Strong understanding of IAM processes, controls, and systems, especially SailPoint ISC and MIM
• Ability to diagnose and resolve issues promptly, with familiarity with tools like Okta, Ping Identity, CyberArk, and Azure AD advantageous
• Excellent communication skills and proficiency in MS Office
• Ability to work flexible shifts, including nights and weekends