Senior IAM Specialist

About the role

The role involves diagnosing and resolving Identity and Access Management (IAM) incidents, specifically for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM).

Responsibilities

• Create and maintain knowledge articles, Standard Operating Procedures (SOPs), and scripts to restore normal operations.
• Maintain professional relationships with clients, ensuring efficient incident management and addressing IAM needs.
• Proactively manage incident lifecycle, including identification, categorization, prioritization, and resolution.
• Monitor IAM operations and escalate issues to advanced support as needed.
• Uphold integrity, professionalism, and responsibility in all interactions.

Qualifications

• At least three years of recent IAM experience, with one year in Incident and Problem Management within an ITIL-managed services environment.
• Bachelor’s degree in Information Technology or related field; cybersecurity certifications like CISSP are preferred.
• Strong knowledge of IAM processes and systems, including SailPoint ISC and MIM; familiarity with Okta, Ping Identity, CyberArk, and Microsoft Azure AD is advantageous.
• Excellent communication skills, proficiency in MS Office, and ability to work flexible shifts.
• Authorized to work in the U.S. without sponsorship.