Senior Human Resources Business Partner

Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Responsibilities

• Conduct initial intake conversations with managers regarding performance concerns;
• Coach managers through performance management situations and provide guidance on best practices;
• Thoroughly document conversations and update cases via internal CRM;
• Support scheduling and providing materials for performance improvement training for managers;
• Partner with Employee Relations and Global Employment Law to assist with driving consistent performance management and design initiatives;
• Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate;
• Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways;
• Serve as an escalation point for Global People Care team (HRSS) to resolve complex ticketing issues;
• Act as key point of contact for compensation inquiries (compensation adjustments due to market relocation, spot bonuses);
• Submit requests for spot bonus payments;
• Act as initial point of contact for Talent Acquisition partners;
• Answer eligibility requests related to internal transfers, rehire, and current compensation packages;
• Respond to requests for employee data;
• Collect and compile reports;
• Review requests for sensitive data to determine appropriate course of action;
• Conduct light analysis (i.e. – hiring rates, attrition, YoY trends).

Qualifications/Licenses

• Work Authorization : US Citizen
• Travel Required : No travel required
• Shift timings: 1-2 days in San Diego, option for fully remote

Pay

USD 35.00 - USD 40.00 Per Hour

Contract Duration

6 month(s)