Senior HR Generalist

Position Summary

The Senior HR Generalist provides essential tactical and administrative support to the global People & Culture (P&C) team. Serving as a dependable first point of contact for routine staff inquiries, this role focuses on the execution of day-to-day HR operations. The Generalist works in close collaboration with and under the guidance of the broader P&C team to ensure accurate, equitable, and consistent service delivery across the full employee lifecycle.

Essential Duties And Responsibilities

• Global Workforce & Partner Support
  - Front-Line Support: Serves as the helpful first point of contact for day-to-day, routine HR questions from global staff, escalating complex issues to senior team members as needed.
  - Global Partner Coordination: Acts as the day-to-day operational point of contact for external EOR and PEO vendors (e.g., Deel) to coordinate international employee onboarding, offboarding, and localized data updates.
  - International Compliance Administration: Gathers necessary data and submits local compliance documentation required by regional EOR partners, ensuring country-specific requirements are met accurately and on time.

• Talent Acquisition Logistics
  - Handles the operational heavy lifting for the global hiring process, including updating the recruitment database, drafting template-based offer letters, and scheduling interviews across complex international time zones.

• Platform Onboarding Administration
  - Manages the technical onboarding pipeline within the HRIS; configures the digital onboarding portal for new hires, monitors completion dashboards, and troubleshoots system access to ensure a smooth Day 1 experience.

• Lifecycle & Cycle Support
  - Executes the administrative steps for core P&C processes, including semi-annual promotion data tracking, relocation logistics, offboarding paperwork, and the tracking of the annual performance review process to ensure equity and consistency.

• Culture & Project Support
  - Provides dedicated logistics and execution support for team-led milestones, including Monday.com project tracking, pulse survey administration, and global culture events like Global Staff Week.

• Administrative Execution
  - Coordinates foundational team admin tasks, including maintaining digital personnel records, processing vendor invoices, and fulfilling standard employment verifications.

• HR Technology & Systems Optimization
  - ADP Database Maintenance: Serves as the primary tactical administrator for ADP Workforce Now, executing routine data entry, processing job and compensation updates, pulling standard compliance reports, and ensuring strict data integrity.
  - HR Tech Optimization: Acts as the primary P&C power-user and technical platform owner; maps out how data flows between recruitment, onboarding, and core HRIS systems to eliminate manual steps and friction.
  - Workflow Automation: Builds, tests, and deploys automated software workflows (such as automated notification triggers, task checklists, and electronic signature routing) to streamline lifecycle administration.
  - System Troubleshooting & IT Liaison: Troubleshoots platform errors, user access issues, and integration glitches, serving as a tech-savvy direct liaison to external software helpdesks and internal IT teams.

Qualifications, Skills, And Knowledge Required

• Core HR & Global Experience
  - Professional Background: Minimum 4 years of progressive experience within a Human Resources function, with a proven track record of executing routine HR tasks like onboarding support, HRIS data entry, and interview scheduling.
  - Global Exposure: Prior experience or strong comfort operating within cross-cultural, multi-country, or distributed team environments, including hands-on exposure to global partner platforms (EOR/PEO).

• Discretion & Trust
  - Absolute commitment to maintaining strict confidentiality and handling sensitive global employee data with discretion.

• Technical & Systems Mastery Required
  - HRIS Expertise: Proven, hands-on experience utilizing and configuring ADP Workforce Now specifically for core HR transactions, reporting, and automated employee onboarding workflows.
  - Systems Mindset: A naturally tech-forward professional who learns new software rapidly, enjoys configuring platform settings, and proactively flags opportunities for workflow automation.
  - Software Proficiency: Strong capability using the Microsoft 365 suite (especially Excel/Google Sheets for auditing data) and familiarity with digital collaboration or project tracking tools like Monday.com and SharePoint.

• Operational Competencies
  - Execution & Detail: A strong baseline of personal accountability with an exceptional eye for detail when tracking data, processing lifecycle logistics, and managing digital records.
  - Communication & Service: Clear, patient, and approachable verbal and written communication style, with the ability to tailor messaging effectively for a diverse global workforce.
  - Task & Deadline Management: Excellent organizational and time-management skills, with a proven ability to balance a high volume of tactical tasks and meet deadlines in a fast-paced environment.