Senior Group Billing Clerk

About the role

The Senior Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties.

Responsibilities

• Serves as the first point of escalation for Group Billing team questions
• Reviews/audits Group Billing team work
• Communicates directly with leaders at all levels at hotel properties
• Validates, organizes, and sends final invoices for complex billing scenarios such as multi-property billing and unique billing requests
• Represents Loews as Group Billing Concierge, providing expertise, problem resolution, and outstanding service levels to valued group clients
• Ensures timeliness and accuracy of work performed, which is critical as this is often the last impression a valuable group client will have of the hotel and brand
• Delivers extraordinary customer service to hotel teams and clients

Requirements

• Minimum 6 months of billing and accounting experience
• HS Diploma or GED equivalent preferred
• 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Qualifications

• Continually curious forward thinker who loves to find creative solutions
• Relationship builder with a dynamic approach to developing connections
• Team builder with the ability to establish a strong following
• Collaborator who excels in an exciting, ever-evolving environment

Skills

• PCI compliance
• Guest confidentiality
• Accounting best practices
• Hotel sales, financial, and property management systems
• Microsoft Office

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Bereavement
• Training & Development opportunities
• Career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Pay

Compensation is commensurate with experience.

Schedule

Variations may apply based on business needs.