Billing Clerk - Account Clerk Senior

About the role

The Billing Clerk Job Class is responsible for processing customer numbers and invoices on damage claims in the Statewide Integrated Financial Tools (SWIFT) system. This includes establishing a telework arrangement with their supervisor, processing and maintaining electronic claim files, calling insurance companies to report claims, auditing deposits, troubleshooting problems, and performing administrative duties related to cash accounting and accounts receivable. Additionally, this position follows up on past due invoices and sends them to the MN Department of Revenue when necessary.

Responsibilities

• Process customer numbers and invoices on damage claims in the SWIFT system
• Establish and maintain electronic claim files
• Call insurance companies to report claims
• Audit deposits and troubleshoot problems
• Perform administrative duties related to cash accounting and accounts receivable
• Follow up on past due invoices and send them to the MN Department of Revenue when necessary

Requirements

• Knowledge of accounts receivable and computerized billing system sufficient to enter and access information and identify and correct errors
• Skills in accounting sufficient to reconcile differences between invoices, receipts, purchase orders, and assess needs based on data and events affecting the account
• Skills in database management sufficient to enter and retrieve data
• Skills in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence
• Ability to communicate in a variety of formats to gather and relay information with tact and diplomacy

Qualifications

• Knowledge of accounts receivable and computerized billing system sufficient to enter and access information and identify and correct errors
• Skills in accounting sufficient to reconcile differences between invoices, receipts, purchase orders, and assess needs based on data and events affecting the account
• Skills in database management sufficient to enter and retrieve data
• Skills in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence
• Ability to communicate in a variety of formats to gather and relay information with tact and diplomacy

Skills

• SWIFT (aka: PeopleSoft) experience processing invoices
• Experience with claims processing and insurance companies

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• MnDOT Student Loan Reimbursement Program (Visit Student Loan Reimbursement - Policies - MnDOT (state.mn.us) for more information)
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
• Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota