Senior Billing Representative
About the role
With limited supervision, this role performs a variety of high-level analytical billing functions and related activities to ensure the proper preparation of complete, accurate, and timely bills to maximize client satisfaction and drive cash flow.
Responsibilities
- Analyze a portfolio of National Account customers with medium to high complexity revenue clients.
- Analyze billing transactions and processes to understand trends, ensuring completeness and accuracy.
- Provide proper review and management of unbilled charges.
- Interact with customers or other division staff/management to resolve billing discrepancies.
- Communicate effectively with internal and external customers via all channels.
- Assist peers with analysis of client audits where required to meet billing timelines.
- Perform detailed client audit reviews upon request.
- Process uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients.
- Coordinate with the billing team to provide guidance, direction, and feedback.
- Comply with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.
- Collaborate and partner with peers to support goals and team cohesiveness.
- Complete special projects as assigned or needed.
- Understand vendor invoicing (WM and 3rd party) and reconciliation.
- Maintain a focus on overall quality of work.
- Work with minimal supervision on a book of business that includes difficult clients.
- Demonstrate an independent, leadership role in identifying root cause and corrective actions needed to eliminate consistent billing errors.
- Utilize proper escalation paths to obtain needs for escalated client requests.
- Ensure all department and company policies and procedures are adhered to while completing requests.
- Effectively and professionally communicate with internal/external customers and stakeholders while successfully articulating research, root cause, and resolution in communications where required.
- Knowledge of all client billing types and processes based on client-specific needs.
- Maintain Standard Operating Procedures (SOPs) and billing requirements, as needed.
- Strong understanding of vendor invoicing (WM and 3rd party) and reconciliation.
Requirements
- High School Diploma or GED (accredited) and two years of relevant experience.
- 6 months of relevant work experience in Billing, Accounting, or Analytics.
Preferred Qualifications
- Associate's Degree or 2- or 4-year degree from an accredited institution; extended work experience may be considered in lieu of education.
Skills
- Intermediate proficiency with Excel.
- Good written and verbal communication skills.
- Excellent math skills.
Physical Requirements
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Pay
The expected base pay range for this hybrid position across the U.S. is $22.00–$28.00 per hour. The specific salary offered may be influenced by factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
Benefits
Each eligible employee receives a competitive total compensation package that includes:
- Medical, dental, vision, life insurance, and short-term disability.
- Stock purchase plan.
- Company matching on a 401(k).
- Paid vacation, holidays, and personal days.
Please note that benefits may vary by site.