Senior Billing Representative

Temple University's Kornberg School of Dentistry, the second-oldest dental school in the U.S., upholds a legacy of innovation in dental education, research, community service, and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community with over 7,000 alumni worldwide.

About the role

The Senior Billing Representative/Cashier is responsible for the entire range of billing and cashier functions related to the Kornberg School of Dentistry clinics. This includes manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claims requiring additional information, and all cashier duties such as accepting payments, posting payments to accounts, and reconciling daily activity.

Responsibilities

• Verify insurance and work with patients and students to settle insurance issues.
• Post payments, reconcile Explanation of Benefits (EOB) when claims are not paid, and obtain further information for resubmission when required.
• Ensure patient accounts are orderly and up-to-date.
• Handle patient/student/doctor complaints and inquiries, acting as a source of information.
• Prepare pre-authorizations, send them out timely, and record numbers when received.
• Prepare claims and use appropriate channels for submitting them.
• Process credit and debit payments at cluster sites when appropriate.
• Compile statistical data for the Business Office or other departments.
• Prepare deposits for daily pickup.
• Prepare reports, worksheets, and other forms related to daily cashier functions and forward information to the appropriate department.
• Stay up-to-date on policies and procedures related to the Dental School and answer questions from administration and outside stakeholders.
• Assist with preparing patient accounts for submission to collection agencies.
• Prepare and submit reports to the Business Manager as required.
• Perform other duties as assigned.

Requirements

• At least 3 years of related experience in a professional billing environment, including experience with third-party coverage plans and all phases of claims processing.
• An equivalent combination of education and experience may be considered.

Qualifications

• Ability to work with diverse populations of students, faculty, staff, and patients and their families.
• Knowledge of dental terminology.
• Good written and verbal communication skills.
• Excellent organization and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a team environment and fill in other areas of the school as needed.
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

Preferred Qualifications

• Previous experience within a dental, medical, or higher education environment.
• Previous experience with Axium.

Benefits

• Full medical, dental, and vision coverage.
• Paid time off.
• 11 paid holidays.
• Tuition remission—eligible employees and their dependents can obtain a degree tuition-free.
• A generous retirement plan.

Pay

Hourly rate: $23.74 per hour (increase to $25.67 per hour after successful completion of probationary period). A variety of factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, relevant internal equity considerations, department budget, and funding source.