Senior Billing Representative
Optum · Chelmsford, MA · 1 mo ago
Accounting$20–$36/hrFull-time
We need to output HTML fragment only, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph(s) describing Optum, remote, etc. Probably "About the role" includes description of role, company, mission, etc.
- Responsibilities: List of primary responsibilities (bulleted). The posting includes "Primary Responsibilities" then a list of tasks.
- Requirements: Might include required qualifications? The posting has "Required Qualifications". Could be under Requirements or Qualifications. We need to decide sections: The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have:
- Required Qualifications: High School Diploma/GED OR equivalent work experience; Must be 18+; 1+ years experience in patient/client/third-party insurance billing; Work experience in fast-paced environment requiring multi-tasking and problem-solving; Ability to work full-time (40h) Mon-Fri; flexibility to work any 8-hour shift during 7:30am-5:00pm; come on site one day a week; occasional overtime.
- Preferred Qualifications: Epic experience; Telecommuting Requirements (reside within commutable distance; ability to keep docs secure; dedicated work area; high-speed internet). Also Soft Skills: Ability to adapt to changes; All employees remote must adhere to Telecommuter Policy.
- Skills: maybe "Soft Skills" and "Telecommuting Requirements"? Could be under Skills.
- Benefits: "We offer up to 6 weeks of paid training." Also "In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)." Also "No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives." Also maybe "We offer up to 6 weeks of paid training." Also training details.
- Pay: "The hourly pay for this role will range from $20 - $36 per hour based on full-time employment." Also "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc."
- Schedule: "This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm. One day a week in office which will be assigned upon start. It may be necessary, given the business need, to work occasional overtime." Also training hours: "The hours during training will be 7:30 am to 4:00 pm, Monday - Friday. Training will be conducted onsite."
We need to avoid filler like "commensurate with experience" etc. Not present.
We must not include boilerplate like EEO, drug test, etc. Remove those.
We must not duplicate lines.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce sections as needed.
Let's decide which sections to include:
- About the role: Yes, we have description.
- Responsibilities: Yes.
- Requirements: Could be "Required Qualifications". We'll put under Requirements.
- Qualifications: Could be "Preferred Qualifications". We'll put under Qualifications.
- Skills: Could include "Soft Skills" and maybe "Telecommuting Requirements"? But telecommuting requirements are more like requirements. However we already used Requirements for required qualifications; Qualifications for preferred; Skills for soft skills and maybe telecommuting? Might be okay.
But we need to avoid thin sections. Perhaps combine Skills and Qualifications? But instruction says we can have multiple sections; prefer few substantive sections over many thin ones. We have enough content for each.
Let's outline:
.
Requirements (Required Qualifications):
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in patient, client, or third-party insurance billing
- Work experience in a fast-paced environment requiring multi-tasking and problem-solving skills
- Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm and come on site one day a week.
- It may be necessary, given the business need, to work occasional overtime.
Note: The sentence about ability to work full-time includes flexibility and onsite day; we can keep as one bullet.
Qualifications (Preferred Qualifications):
- Epic experience
- Telecommuting Requirements:
- Reside within commutable distance at the office at 228 Billerica Rd, Chelmsford, MA 01824.
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
We could break into separate bullets.
Skills (Soft Skills):
- Ability to adapt to changes
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits:
- We offer up to 6 weeks of paid training. The hours during training will be 7:30 am to 4:00 pm, Monday - Friday. Training will be conducted onsite.
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
We could combine training under Benefits or Schedule? Training hours also schedule. But we have Schedule section for regular schedule; training is separate but could be under Benefits. We'll keep training under Benefits.
Pay:
- Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
- The hourly pay for this role will range from $20 - $36 per hour based on full-time employment.
- We comply with all minimum wage laws as applicable.
Schedule:
- This position is full-time (40 hours/week) Monday - Friday.
- Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm.
- One day a week in office which will be assigned upon start.
- It may be necessary, given the business need, to work occasional overtime.
We need to avoid duplication: The requirement bullet already includes similar schedule info; but we can keep schedule section focusing on schedule details, while requirements bullet includes ability to work full-time etc. Might be okay but could be considered duplication. However instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep all info, even if duplicated across sections? It says do not duplicate lines. So we should avoid repeating the same sentence exactly. We can keep schedule details in Schedule section, and in Requirements we can keep the ability to work full-time etc but not repeat the schedule details? The requirement bullet includes "Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm and come on site one day a week." That's essentially same as schedule. To avoid duplication, we could move the schedule details to Schedule section and keep Requirements focused on qualifications like education, experience, age, etc. Let's adjust.
Thus Requirements (Required Qualifications) will include:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in patient, client, or third-party insurance billing
- Work experience in a fast-paced environment requiring multi-tasking and problem-solving skills
(We'll omit the schedule/full-time ability from Requirements, as it's covered in Schedule.)
Schedule section will include:
- This position is full-time (40 hours/week) Monday - Friday.
- Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm.
- One day a week in office which will be assigned upon start.
- It may be necessary, given the business need, to work occasional overtime.
- Training hours: 7:30 am to 4:00 pm, Monday - Friday (conducted onsite). (We could include training here or Benefits; but we already have training in Benefits. Might duplicate. Let's keep training under Benefits only, not Schedule.)
Thus Schedule section only includes regular work schedule.
Now Benefits section
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph(s) describing Optum, remote, etc. Probably "About the role" includes description of role, company, mission, etc.
- Responsibilities: List of primary responsibilities (bulleted). The posting includes "Primary Responsibilities" then a list of tasks.
- Requirements: Might include required qualifications? The posting has "Required Qualifications". Could be under Requirements or Qualifications. We need to decide sections: The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have:
- Required Qualifications: High School Diploma/GED OR equivalent work experience; Must be 18+; 1+ years experience in patient/client/third-party insurance billing; Work experience in fast-paced environment requiring multi-tasking and problem-solving; Ability to work full-time (40h) Mon-Fri; flexibility to work any 8-hour shift during 7:30am-5:00pm; come on site one day a week; occasional overtime.
- Preferred Qualifications: Epic experience; Telecommuting Requirements (reside within commutable distance; ability to keep docs secure; dedicated work area; high-speed internet). Also Soft Skills: Ability to adapt to changes; All employees remote must adhere to Telecommuter Policy.
- Skills: maybe "Soft Skills" and "Telecommuting Requirements"? Could be under Skills.
- Benefits: "We offer up to 6 weeks of paid training." Also "In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)." Also "No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives." Also maybe "We offer up to 6 weeks of paid training." Also training details.
- Pay: "The hourly pay for this role will range from $20 - $36 per hour based on full-time employment." Also "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc."
- Schedule: "This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm. One day a week in office which will be assigned upon start. It may be necessary, given the business need, to work occasional overtime." Also training hours: "The hours during training will be 7:30 am to 4:00 pm, Monday - Friday. Training will be conducted onsite."
We need to avoid filler like "commensurate with experience" etc. Not present.
We must not include boilerplate like EEO, drug test, etc. Remove those.
We must not duplicate lines.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce sections as needed.
Let's decide which sections to include:
- About the role: Yes, we have description.
- Responsibilities: Yes.
- Requirements: Could be "Required Qualifications". We'll put under Requirements.
- Qualifications: Could be "Preferred Qualifications". We'll put under Qualifications.
- Skills: Could include "Soft Skills" and maybe "Telecommuting Requirements"? But telecommuting requirements are more like requirements. However we already used Requirements for required qualifications; Qualifications for preferred; Skills for soft skills and maybe telecommuting? Might be okay.
But we need to avoid thin sections. Perhaps combine Skills and Qualifications? But instruction says we can have multiple sections; prefer few substantive sections over many thin ones. We have enough content for each.
Let's outline:
About the role
... (description)
Responsibilities
- ... each responsibility
Requirements
- ... required qualifications
Qualifications
- ... preferred qualifications
Skills
- ... soft skills
Benefits
- ... benefits
Pay
... pay range and factors
Schedule
... schedule details
We need to ensure we don't include filler like "commensurate with experience". Not present. Now extract exact sentences. About the role: The first paragraph: "This position is Remote in Chelmsford, MA. If you are located within commutable distance to the office at 228 Billerica Road, Chelmsford, MA 01824, you will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together." We should keep that as prose. Responsibilities: The list after "Primary Responsibilities". Let's extract each bullet: - Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative - Submit claims electronically to the clearinghouse - Based on department needs, monitors one of the following: back-end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs - Trains new employees and completes other trainings throughout the year - Communicate with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information - Assists in documenting standard operating procedures and business rules for the department - Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information - Responds to patient complaints and escalated issues to ensure the appropriate action for resolution occurs - Facilitates individual and small group meetings - Maintains current knowledge of billing requirements and system practice We'll put each as