Senior Global Program Manager
About the Role
Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership.
Responsibilities
- Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
- Maintain strong customer relationships and resolve customer issues.
- Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Ensure compliance with industry standards and regulations in all program activities.
- Support P&L, revenue, and profit targets under leadership guidance.
- Align delivery and adoption with strategic goals to drive measurable client outcomes.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Customer Success experience preferred.
- Requires up to 60% travel (valid driver’s license and acceptable driving record necessary).
- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.
Pay
In accordance with applicable law, the anticipated annual rate for this role is $96,880 - $133,030 per year.
Schedule
Hours: 6:00 AM – 3:00 PM. This position is fully remote, though occasional office reporting may be required based on business needs.
Benefits
- Competitive compensation and benefits, including medical, dental, vision, and 401(k) Savings Plan.
- Discretionary profit sharing and success sharing.
- Educational assistance and recognition programs.
- Vacation and paid time off.
- Employee referral bonus.
- Employee discounts.
- “Dress for Your Day” attire program (casual is welcome, based on job function).
- Volunteer opportunities to give back to the local community.
- Canon welcome kit and official merchandise.
About the Company
Canon U.S.A., Inc. is a global digital imaging leader with a reputation for quality and innovation. Driven by a mission to exceed customer expectations and enrich lives, Canon fosters a collaborative work environment with a strong sense of pride in individual and team contributions. The company values integrity, respect, empowerment, and community impact, operating under the Kyosei philosophy of social and environmental responsibility.